Skip to content
Support Base

Help Center

Find answers to common questions about account, subscriptions, meal plans, and more.

Getting Started

What is CoreBite AI?

CoreBite AI is an AI-powered nutrition and wellness app that helps users achieve their health goals through personalized meal plans, food scanning, nutrition tracking, hydration tracking, and progress monitoring.

How do I get started?
  1. Create an account
  2. Complete onboarding
  3. Select your goal
  4. Set your target weight and timeline
  5. Generate your personalized plan
Which goals are supported?
  • Weight Loss
  • Weight Gain
  • Muscle Gain
  • Maintain Weight
  • Improve Health
Which diet preferences are supported?
  • Vegetarian
  • Non-Veg
  • Vegan
  • Jain

Account & Login

I forgot my password. What should I do?
  1. Tap Forgot Password
  2. Enter your registered email
  3. Open the password reset email
  4. Follow the instructions to create a new password
I am not receiving the password reset email.

Try the following:

  • Check Spam/Junk folder
  • Verify your email address
  • Wait a few minutes
  • Request another reset email

If the issue continues, contact support.

Can I sign in with Google?

Yes. CoreBite AI supports secure Google Sign-In for faster access.

How do I log out?

Go to: Profile → Logout

How do I delete my account?

Go to: Profile → Delete Account. Account deletion permanently removes your account according to our Privacy Policy.

Premium & Subscriptions

What does Premium include?

Premium unlocks:

  • Personalized Meal Plans
  • AI Food Scanner
  • Barcode Scanner
  • Nutrition Tracking
  • Progress Analytics
  • AI Recommendations
How do I upgrade to Premium?

Go to: Profile → Upgrade to Premium. Choose a plan and complete payment through Razorpay.

How do I cancel my subscription?

Go to: Profile → Subscriptions to manage or cancel your active plan, or contact support directly.

Will my subscription renew automatically?

Yes. Subscriptions automatically renew unless cancelled according to the terms of your selected plan and purchase method.

I paid but Premium is not activated.

Try:

  • Restart the app
  • Check internet connection
  • Restore Purchase
  • Verify your payment confirmation / order ID

If the issue continues, contact support.

Meal Plans

How are meal plans generated?

Meal plans are created using:

  • Selected Goal
  • Current Weight
  • Target Weight
  • Timeline
  • Activity Level
  • Diet Preference
  • Region
Can I update my goals later?

Yes. Updating your goal or profile information may generate a new personalized meal plan.

Why did my meal plan change?

Meal plans may update when:

  • Goal changes
  • Weight changes
  • Timeline changes
  • Activity level changes
  • Diet preference changes
Can I follow regional food preferences?

Yes. Meal plans can include recommendations based on your selected region and dietary preferences.

Food Scanners

How does the Photo Food Scanner work?

Take a photo of your meal. AI identifies food items and estimates:

  • Calories
  • Protein
  • Carbohydrates
  • Fat
How does the Barcode Scanner work?

Scan a product barcode. CoreBite AI automatically retrieves nutrition information and logs the food item.

Scanner is not detecting food correctly.

Try:

  • Better lighting
  • Clear image
  • Avoid blurry photos
  • Scan again
Are nutrition values always accurate?

Nutrition values are AI-generated estimates and may vary from actual values.

Progress Tracking

How is my progress calculated?

Progress is calculated using:

  • Current Weight
  • Target Weight
  • Timeline
  • Logged Weight Updates
Why is my progress not updating?

Progress updates after you log a new weight entry.

How often should I update my weight?

For best results, update your weight at least once per week.

What happens when I reach my target weight?

CoreBite AI updates your progress and continues providing recommendations based on your selected goal.

Water & Activity

How do I track water intake?

Use the Water Tracker on the Dashboard to log your daily water consumption.

How do I track activities?

Use the Activity Tracker to log workouts and daily activities.

Notifications

How do I enable reminders?

Go to: Profile → Notifications

Notifications are not working.

Try:

  • Enable notifications in device settings
  • Disable battery optimization
  • Restart the app

Privacy & Data

Is my data secure?

Yes. We use security measures to protect your information and do not sell personal data.

What information does CoreBite AI collect?
  • Account Information
  • Health Profile Information
  • Meal Logs
  • Food Scan Data
  • App Usage Information
Where can I read the Privacy Policy?

The Privacy Policy is available within the app and on our website.

Troubleshooting

The app is stuck on a loading screen.

Try:

  • Check internet connection
  • Restart app
  • Update to latest version
The app keeps crashing.

Try:

  • Restart your device
  • Update CoreBite AI
  • Clear app cache
Food Scanner is not working.

Try:

  • Allow camera permission
  • Restart app
  • Check internet connection
My data is missing.

Make sure you are logged into the correct account. If the issue continues, contact support.

💬 Contact Support

Need additional help? We typically respond within 24–48 Hours.

corebiteai@gmail.com

When contacting support, please include:

  • • Registered Email
  • • Device Model
  • • Android Version
  • • Description of Issue & Screenshots
CoreBite AI Support